FREQUENTLY ASKED QUESTIONS

ORDERS & PAYMENTS

  • Payment Methods Accepted: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Prices are displayed in USD but you can pay in any currency.
  • Order Changes: Orders cannot be modified after submission as processing begins immediately. To make changes, you’ll need to cancel and reorder.
  • Cancellations: Contact us as soon as possible if you need to cancel your order. Once shipped, standard return policies apply.

SHIPPING INFORMATION

  • Processing Time: Most orders ship within 1-3 business days (excluding weekends/holidays).
  • Shipping Options:
    • USA: Free on orders over $150 | Standard from $10
    • International: Free on orders over $250 | Standard from $17
    • Australia/NZ: Free on orders over $275 | Standard from $17
    • Mexico: Free on orders over $325 | Standard from $17
  • Tracking: You’ll receive a tracking number via email once your order ships.

RETURNS & EXCHANGES

  • Return Period: 14 days from delivery date for most items.
  • Conditions: Items must be unworn, unwashed, with tags attached and in original packaging.
  • Process: Initiate returns through our online portal. Customers are responsible for return shipping costs.
  • Non-Returnable Items: Gift cards, intimate apparel, and customized products.

SIZING GUIDE
Our sizes are true to standard sizing. Detailed conversion charts are available on product pages for:

  • Women’s clothing (dresses, tops, bras)
  • Footwear (women’s and unisex)
  • Men’s clothing
  • Ring sizes

PRODUCT CARE

  • Follow care instructions on garment labels
  • Hand wash recommended for delicate items
  • Avoid harsh detergents and high heat

ACCOUNT MANAGEMENT

  • Update personal information, payment methods, and preferences in “My Account”
  • Reset passwords via email verification
  • View complete order history and tracking

PRE-ORDERS

  • Ship according to advertised dates on product pages
  • Flat shipping fees apply per item ($12.99 domestic/$29.99 international)
  • Any changes will be communicated via email

PACKAGE PROTECTION
We partner with Route to offer:

  • Coverage for lost, stolen, or damaged packages
  • Sustainable shipping initiatives (agroforestry support)
  • Optional protection at checkout

For additional questions, please visit our online help center at alternativesclothing.com/support