RETURNS & EXCHANGES
Return Policy
You have 14 days from the date of delivery to return items for a refund, store credit, or exchange. All returned items must be:
- Unused, unwashed, and in original condition
- With all tags and packaging intact
- Free from odors, stains, or damage
- Included with proof of purchase (order number/RMA)
Non-Returnable Items:
- Intimates (swimwear, bodysuits, lingerie)
- Earrings (if removed from sealed packaging)
- Archive Sale items (final sale)
- Customized products
How to Return:
- Initiate your return via the Returns Portal on alternativesclothing.com
- Print the prepaid label (if eligible) or arrange your own tracked shipping
- Pack items securely, including the RMA number inside the parcel
- Ship to the designated returns center
Refunds & Processing:
- Refunds are issued to the original payment method within 5–10 business days after receipt
- Return shipping costs are customer’s responsibility unless the item is faulty
- Exchanges may require additional shipping fees for international orders
Faulty or Incorrect Items:
If you receive a damaged/wrong item, contact our support team via the Help Center with:
- Order number
- Photos of the issue
- Description of the problem
Important Notes:
- Pre-orders follow the same return policy but may have unique shipping fees
- Gift cards and discount codes are non-refundable
- Route Package Protection covers lost/damaged shipments (if purchased)
For full details, visit alternativesclothing.com/returns-policy